Ssense Return Policy FAQs: Everything You Need to Know

Understanding Ssense’s Return Policy

Ssense is a renowned online fashion retailer that offers a wide range of luxury clothing, accessories, and footwear for both men and women. However, despite their impeccable selection of designer brands, there may be instances where you may need to return a product. To ensure a seamless and hassle-free return process, it is crucial to understand Ssense’s return policy. Here, we have compiled a list of frequently asked questions (FAQs) to guide you through the process.

1. What is Ssense’s Return Policy?

Ssense offers a generous return policy that allows customers to request a return within 30 days of receiving their order. This applies to both full-priced and sale items. However, it is important to note that certain items, such as underwear or swimwear, may be marked as final sale and are not eligible for return.

Moreover, to qualify for a return, the item must be in its original condition with all tags and packaging intact. Any signs of wearing, damage, or alterations may result in the return being rejected.

2. How Can I Initiate a Return?

To initiate a return, simply log in to your Ssense account and locate the order you wish to return. Click on the “Request Return” button, and you will be guided through the necessary steps to complete the return process.

Alternatively, if you placed an order as a guest, you can still initiate a return. Locate the order confirmation email and follow the provided instructions to request a return.

3. Are Returns Free?

Yes, Ssense offers free returns for customers within the United States, Canada, and the European Union. For customers outside these regions, the return shipping costs will be the responsibility of the customer.

It is important to note that Ssense recommends using their provided return shipping label to ensure proper tracking and delivery of the returned item. Using alternative shipping methods may result in complications or delays in processing your return.

4. How Long Does It Take to Process a Refund?

Once your return has been received and inspected by Ssense’s team, they will initiate the refund process. It may take up to 5 business days for the refund to be processed and reflected in your original form of payment.

Please keep in mind that the refund timeline can vary depending on your financial institution. If you have any concerns or inquiries regarding your refund, it is advisable to contact Ssense’s customer support for further assistance.

5. Can I Exchange an Item Instead of Returning It?

Unfortunately, Ssense currently does not offer direct exchanges. If you wish to exchange an item, you need to follow the standard return process and request a refund. Once your return is processed, you can place a new order for the desired item.

By following this method, you ensure the availability of the desired item and avoid any potential delays or complications in the exchange process.


Understanding the intricacies of Ssense’s return policy is essential to navigate the process smoothly. By adhering to the guidelines mentioned above, you can ensure a hassle-free return and make the most of your shopping experience with Ssense. Should you have any further questions or concerns, Ssense’s customer support team is always ready to assist you.

Remember to carefully review Ssense’s return policy before making a purchase, as it sets the foundation for a transparent and satisfactory customer experience. Happy shopping!

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